6zz FAQ –
Your Questions, Answered

Head to the Register page and fill in your mobile number, choose a password, and verify your number with the OTP sent to your phone. The whole process takes under two minutes. Once your account is active, you can deposit and start playing straight away — no waiting period, no lengthy verification forms.

On the Login page, tap "Forgot Password" and enter the mobile number linked to your account. You'll receive an OTP to verify your identity, after which you can set a new password. If you're not receiving the OTP, check that you're entering the correct number and that your phone has signal. Contact support if the issue persists.

No. Each player is allowed one account only. Creating multiple accounts is a violation of the 6zz Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've lost access to your account, use the password reset option or contact support — don't create a new one.

Log in to your 6zz account and go to the profile or account settings section. From there you can update your contact number, email address, and other personal details. Some changes may require OTP verification for security. If you need to update your registered mobile number, contact the support team directly as that requires manual verification.

If you want to close your account, contact the 6zz support team via live chat or email at [email protected]. Before closing, make sure you've withdrawn any remaining balance. Account closure requests are processed within a few business days. If you're closing your account due to gambling concerns, please read our Responsible Gaming page first — there are self-exclusion options that may be more suitable.

Log in to your account and go to the Deposit section. Choose bKash or Nagad as your payment method, enter the amount you want to deposit, and follow the on-screen instructions to complete the transfer from your mobile wallet. Funds are credited to your 6zz balance instantly in most cases. The minimum deposit amount is shown on the deposit page.

Withdrawals to bKash and Nagad are processed as quickly as possible. Most requests are completed within a few hours during normal operating hours. During peak periods or public holidays, processing may take slightly longer. Make sure your withdrawal details match the mobile number registered to your 6zz account to avoid delays.

Deposit and withdrawal limits are displayed on the respective pages when you're logged in. Limits can vary depending on your account status and the payment method used. If you need a higher limit, contact the support team — in some cases limits can be adjusted based on your account history and verification level.

First, wait a few minutes and refresh your account balance — most deposits credit instantly but occasional network delays do happen. If your balance still hasn't updated after 15 minutes, contact the 6zz support team via live chat or email. Have your bKash or Nagad transaction ID ready so the team can trace the payment quickly and credit your account manually if needed.

Withdrawals can be declined for a few reasons — the most common are: the withdrawal mobile number doesn't match your registered account number, you have an active bonus with wagering requirements not yet met, or there's a pending verification on your account. Check the rejection reason in your transaction history and contact support if you need clarification.

6zz offers a full range of games across multiple categories. Sports betting covers cricket, football, kabaddi, and badminton with live in-play markets. The casino section includes Ezugi Live tables — baccarat, roulette, and blackjack. Arcade games include Boat of Fortune, Shade Dragon Fishing, and Fortune Bingo. The numbers section has Keno Bonus Number with frequent draws. See the full Game page for a complete overview.

No. One 6zz account gives you access to every game on the platform. Your balance is shared across all game categories — sports, live casino, keno, fishing, bingo — so you can switch between games without moving funds or logging in again. It's one wallet for everything.

Yes. All number-based games on 6zz use verified random number generation. Sports odds are set by professional traders using real market data. The Ezugi Live Casino is a globally certified provider with independently audited game integrity standards. 6zz is committed to transparent and fair gaming across every product on the platform.

Try these steps in order: clear your browser cache and reload the page, switch from mobile data to Wi-Fi (or vice versa), try a different browser, or use the 6zz app instead of the browser. If the issue continues, it may be a temporary server-side problem — check back in a few minutes. If a specific game is consistently unavailable, contact support with the game name and a description of the error.

Keno Bonus Number is a draw-based game where you select a set of numbers before each draw. When the draw runs, numbers are picked randomly. The more of your chosen numbers that match the drawn numbers, the higher your payout. The bonus number mechanic adds an extra drawn number that can multiply your winnings if it matches one of your selections. Draws run frequently so there's always a game in progress. Visit the Keno Bonus Number page for full rules and payout tables.

Shade Dragon Fishing is an arcade-style shooting game. You fire at sea creatures swimming across the screen — each creature has a different prize value, and the Shade Dragon is the highest-value target. You spend credits per shot, and the prize you win depends on which creature you hit and its current multiplier. It's fast, visual, and easy to pick up even if you've never played a fishing game before. See the Shade Dragon Fishing page for more details.

6zz runs a range of promotions including welcome bonuses for new players, reload bonuses for existing players, and cashback offers. Bonuses are not limited to one game type — they can apply across sports, casino, and arcade games depending on the current promotion. Log in to your account and check the promotions section to see what's currently available for your account.

Wagering requirements (also called rollover) specify how many times you need to bet your bonus amount before you can withdraw the bonus winnings. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash. Each promotion has its own wagering terms — always read the specific bonus terms before claiming. Full details are in the Terms and Conditions.

Some bonuses are credited automatically while others require you to opt in or use a promo code. Check the promotion details to confirm how the bonus is triggered. If you've met all the conditions and the bonus still hasn't appeared after a few minutes, contact the support team with the promotion name and your deposit details. They can investigate and apply the bonus manually if it was missed due to a system issue.

No. Bonus funds need to meet the wagering requirements of the specific promotion before they can be withdrawn. Your own deposit funds are generally withdrawable at any time, but withdrawing before completing wagering requirements will typically forfeit any remaining bonus balance. Check the bonus terms for the exact rules of each promotion.

The 6zz Android APK is available for free download from the official website. Visit the App page, tap the download button, and install the APK on your Android device. You may need to enable "Install from unknown sources" in your phone's security settings before installing. The app is not currently available on the Google Play Store, so always download from the official 6zz site to ensure you're getting the genuine app.

Yes, completely free. There are no charges for downloading or installing the 6zz app. The app itself doesn't cost anything — you only spend money when you choose to deposit and place bets. Standard mobile data charges from your network provider may apply when downloading.

Start by checking if there's an updated version of the app available on the App page — installing the latest version fixes most issues. If you're on the latest version, try clearing the app cache in your phone's app settings, then restarting the app. If problems continue, uninstall and reinstall the app. For persistent issues, contact support with your device model and Android version so the team can investigate.

Yes. The 6zz app gives you access to the full game library — sports betting, live casino, keno, fishing, bingo, and all other games available on the desktop site. The app is optimised for mobile screens and in many cases provides a smoother experience than the mobile browser, especially for live games and arcade titles.

Yes. 6zz supports responsible gaming tools including deposit limits. You can set daily, weekly, or monthly deposit limits from your account settings or by contacting the support team. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period. This is one of the most effective ways to keep your spending within a budget you're comfortable with.

If you feel you need a break, contact the 6zz support team and request a self-exclusion or cooling-off period. You can choose a temporary break (days or weeks) or a longer-term exclusion. During the exclusion period, you won't be able to log in or place bets. 6zz takes these requests seriously and processes them promptly. For more information, visit the Responsible Gaming page.

You must be 18 years or older to register and play on 6zz. This is a strict requirement and applies to all games and promotions on the platform. 6zz reserves the right to request age verification at any time and will close accounts found to belong to underage players, with any balance forfeited. If you know of someone underage using the platform, please report it to the support team.