6zz Privacy Policy – How We Handle Your Personal Data

6zz is an online gaming and sports betting platform operated under a valid gaming licence. The platform is available to players in Bangladesh and is designed specifically for the Bangladeshi market, with local payment methods, Bengali-language support, and a game library built around what players in Bangladesh actually want.

For the purposes of this Privacy Policy, 6zz is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used. If you have any questions about how 6zz handles your data, you can contact us at [email protected].

6zz collects the following categories of personal data from players:

6zz collects your personal data through the following means:

• Direct interactions: When you register an account, make a deposit, place a bet, contact support, or update your account settings, you provide data directly to 6zz.
• Automated technologies: When you visit the 6zz website or use the app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device information, and browsing behaviour on the platform.
• Third-party sources: We may receive data about you from payment processors (bKash, Nagad), identity verification providers, and fraud prevention services. This data is used only to verify your identity, process payments, and protect the security of your account.
• KYC verification: If 6zz requests identity documents from you as part of the Know Your Customer (KYC) process, the documents you submit are collected and stored securely for compliance purposes.

6zz uses your personal data for the following purposes:

• Account management: To create and maintain your 6zz account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash and Nagad, verify that payment methods belong to you, and maintain accurate transaction records.
• Service delivery: To allow you to place bets, play games, and access all features of the 6zz platform.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform. This includes monitoring account activity and flagging unusual patterns.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, responsible gaming obligations, and requests from regulatory authorities.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through the 6zz support team.
• Responsible gaming: To monitor your gaming activity and apply responsible gaming tools where appropriate, including deposit limits, loss limits, and self-exclusion.
• Platform improvement: To analyse how players use the 6zz platform and identify areas for improvement. This analysis uses aggregated, anonymised data wherever possible.
• Marketing communications: To send you information about promotions, bonuses, and new features on 6zz — but only if you have opted in to receive marketing communications. You can opt out at any time through your account settings.

6zz does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the purposes described in this policy:

• Payment processors: bKash and Nagad receive the payment data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Third-party KYC providers may receive copies of your identity documents and personal details to verify your identity as required by our licensing obligations.
• Fraud prevention and security services: We share technical and account data with fraud detection providers to protect the platform and all players from fraudulent activity.
• Game providers: Third-party game providers such as Ezugi may receive limited technical data (such as your player ID and session data) necessary to deliver their games on the 6zz platform.
• Regulatory authorities: We may be required by law to share your data with regulatory authorities, law enforcement agencies, or courts. We will only do so where legally required and will inform you where permitted by law.
• IT and infrastructure providers: Service providers who host and maintain the 6zz platform may have access to your data as part of their service delivery. These providers are contractually bound to handle your data securely and only for the purposes we specify.

6zz retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and compliance obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations.
• KYC and identity documents: Retained for a minimum of 5 years after the end of the business relationship, or longer if required by applicable law.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it may be retained longer.
• Marketing preferences: Retained until you withdraw your consent or close your account.

When your data is no longer required, 6zz will securely delete or anonymise it. Anonymised data may be retained indefinitely for analytical purposes, as it can no longer be linked back to you as an individual.

6zz uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

The following types of cookies are used on 6zz:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on the platform.
• Analytics cookies: Help us understand how players use 6zz, which pages are most visited, and where players encounter problems. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity checks.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the 6zz platform. For more information about managing cookies, refer to your browser's help documentation.

As a 6zz player, you have the following rights over your personal data. To exercise any of these rights, contact the 6zz support team at [email protected]. We will respond to all valid requests within 30 days.

6zz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the 6zz platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls ensuring that only authorised 6zz personnel can access player data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the 6zz platform.
• Secure, redundant data storage with regular backups.
• Staff training on data protection and security best practices.

While 6zz takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

The 6zz platform is strictly for adults aged 18 and over. 6zz does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 6zz or attempt to use the platform in any way.

If 6zz discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted, and any funds held in the account will be returned to the payment method used for the most recent deposit.

If you are a parent or guardian and believe that your child has registered on 6zz, please contact us immediately at [email protected] so we can take appropriate action.

6zz may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are material — meaning they significantly affect how we use your data or your rights — 6zz will make reasonable efforts to notify you directly, for example by sending a notification to the mobile number or email address registered on your account.

Your continued use of the 6zz platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting 6zz support.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how 6zz has handled your personal data, please contact us using the details below.

• Email: [email protected]
• Live Chat: Available 24/7 directly within the 6zz platform — the fastest way to get a response.
• FAQ: Visit the FAQ page for answers to common questions about accounts, payments, and data.

6zz aims to resolve all privacy-related queries and complaints within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.